Shipping policy
At Grelst, we are dedicated to providing an exceptional shopping experience for our valued customers.
This policy is applicable for: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Israel, Italy, Japan, Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Türkiye, United Arab Emirates, United Kingdom, United States
We aim to ensure a smooth and transparent process from start to finish. We offer free shipping on all orders within these countries.
Order Cutoff Time
Order Cutoff Time: 8:00 PM (GMT +2, Helsinki Time, European Standard Time). Orders placed after this time will be processed on the next business day, which may add a day to the estimated delivery time.
Order Handling Time
Order Handling Time: All orders will be processed within 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped with one of our trusted local carriers.
Transit Time
Transit Time: 6 to 9 business days (Monday to Friday).
Delivery Times
Below are the estimated delivery times:
- Europe: 6 to 9 business days (Monday to Friday).
- United Kingdom: 6 to 9 business days (Monday to Friday).
- United States: 6 to 9 business days (Monday to Friday).
- Australia: 6 to 9 business days (Monday to Friday).
- New Zealand: 6 to 9 business days (Monday to Friday).
-
Canada: 6 to 9 business days (Monday to Friday).
Total shipping time is 7-11 business days.
Shipping Costs
Free Shipping: We are pleased to offer free shipping on all orders within the listed countries, with no minimum order requirement.
Delivery Issues
If you encounter any issues with your delivery, such as delays or lost packages, please do not hesitate to contact our customer service team. We are here to support you and ensure that your order reaches you safely and promptly. You can reach us by email at info@grelst.com or via our live chat feature on the website.
Tracking Your Order
Once your order has been shipped, you will receive an email notification with a tracking number. You can track your package's progress through our Order Tracking page or by simply clicking the tracking link provided in your email.
Store name: Grelst
Organization name: MK Ratkaisut Oy
Address: Pasilanraitio 6, Helsinki, Uusimaa, 00240, Finland
Phone: +4747882476
Email: info@grelst.com
Do you have questions or need support?Please contact us. We guarantee a response to all questions or special requests within 24 hours.Support:Phone and Live Chat Support: Monday - Sunday: 08:00 - 18:00 (GMT+1)